Terms of service

“Res-Flo Enterprises”, “we” and “us” mean Res-Flo Enterprises, a seller of Ghana-must-go (jute) bags in Ghana. “You” means the person placing the order.

Anyone under 18 may order only with the permission of a parent or guardian, who is then responsible for the order under these terms.

• We describe our bags, sizes and measurements as accurately as we can. Photos are a guide; colours and patterns can vary slightly between batches.
• Prices are in Ghana cedis (GH₵) and the full price is shown before you pay. Delivery is paid separately to the rider (see our delivery policy). A payment processing fee (Paystack's charge) is added on top; the full amount is shown on the Paystack payment page before you confirm.
• We may change prices for future orders. The price you pay is the price shown when you ordered.

• Before paying, you see your basket and checkout details, where you can check and correct them, or stop without paying.
• Payments are made online through Paystack, a licensed payment provider. An order is confirmed only when payment succeeds.
• You get a receipt on screen and from Paystack by email or SMS. Please keep it.
• Please give correct names, phone numbers and delivery details. We are not responsible for problems caused by wrong details.

Card and mobile money payments are handled by Paystack, which is certified to the PCI DSS security standard for card payments. We never receive or store your card number, mobile money PIN or banking passwords. Our website uses encrypted (HTTPS) connections.

Your order, receipt, confirmations and our messages to you are electronic records. Under the Electronic Transactions Act, 2008 (Act 772) they have the same legal effect as paper documents.

• Pickup and delivery work as set out in our delivery and pickup policy.
• We get your order ready within 14 days after you pay at the latest, unless we agree a different time with you.
• If a bag you paid for is out of stock, we tell you straight away and refund you within 7 days.

Under section 49 of the Electronic Transactions Act, 2008 (Act 772), you may cancel your order within 14 days after you receive your bags, without giving a reason. Return the bags to us; the only cost to you is the cost of returning them. See our refund policy for how to ask.

We may change our bags, sizes, prices and stock, and we may refuse or limit orders, for example for very large quantities. Changes do not affect orders you have already paid for.

Please do not place fake or fraudulent orders, use someone else's payment details without permission, or try to break into, overload or interfere with this website. We may cancel orders placed this way and report fraud to the authorities.

If something is wrong with a payment or order, please contact us first so we can fix it quickly. If you dispute a payment with your bank or mobile money provider (a “chargeback”) without first giving us a chance to help, or make a false dispute, we may refuse future orders and take steps to recover our costs.

We contact you by phone, SMS, WhatsApp or email about your order, delivery and refunds. We do not send marketing messages unless you agree to them, and you can ask us to stop at any time.

We are not responsible for delays caused by events we cannot reasonably control, such as bad weather, flooding, road closures, police or government action, strikes, unrest, problems with suppliers or delivery riders, or failures of power, phone or internet networks. If such an event stops us supplying your order, we will refund you in full.

As far as the law of Ghana allows, our responsibility for any loss is limited to the price you paid for the bags concerned, and we are not responsible for indirect losses, such as lost business or earnings. Nothing in these terms limits any right you have under the laws of Ghana that cannot be limited.

The Res-Flo Enterprises name and logo, and the photos, text and design of this website, belong to us. Please do not copy or use them without our written permission.

We use your details only to process and deliver your order, as explained in our privacy policy, in line with the Data Protection Act, 2012 (Act 843).

If you have a complaint, please contact us first so we can try to put it right. If we cannot agree, either of us may seek mediation under the Alternative Dispute Resolution Act, 2010 (Act 798), or take the matter to the courts of Ghana. These terms are governed by the laws of the Republic of Ghana, including the Electronic Transactions Act, 2008 (Act 772).

We may update these terms from time to time. The version on this page when you order applies to that order.

These terms, together with our refund policy, delivery policy and privacy policy, are the whole agreement between you and us about your order. If any part of them is found to be invalid, the rest still applies.