Privacy policy

Res-Flo Enterprises is the data controller for the personal information collected on this website.

• Your name, phone and WhatsApp numbers, and email.
• For delivery: the receiver's name and phone number, and the delivery area and address.
• Your order: the bags, quantities and prices.
• Payment details from Paystack: the amount, reference and whether payment succeeded. We do not see or store card numbers or PINs.
• For refunds: the mobile money or bank details you give us, and the receipts you upload.

• To process, prepare and deliver your order, and to contact you about it.
• To handle refunds, keep records the law requires, and prevent fraud.

We use your information because you consent to it when you order, and because we need it to carry out your order. We do not use it for anything unrelated to these purposes.

• Paystack, to take payments.
• The rider or driver delivering your order, who sees only the receiver's name, phone number and address.
• The companies that host our website and database. Their servers may be outside Ghana, including in the United States, and they keep the information secure on our behalf.
• Authorities, when the law requires it.

We do not sell your information, and we do not send marketing messages without your prior consent.

• Our website uses encrypted (HTTPS) connections.
• Only our admin staff can see orders.
• Payments are handled by Paystack, which is certified to the PCI DSS security standard.

If we believe someone has got hold of your information without permission, we will tell you and the Data Protection Commission as soon as reasonably possible.

We keep order and payment records only as long as we need them for your order, refunds, accounting and the law, then delete them.

We do not use advertising or tracking cookies. Your browser remembers your basket and checkout details while you shop, so you don't lose them. This stays on your device.

• Ask whether we hold information about you and get a description of it.
• Ask us to correct or delete information that is wrong, out of date or no longer needed.
• Ask us to stop using your information in a way that causes you harm or distress. We will reply in writing within 21 days.
• Ask us never to use your information for marketing.
• Complain to the Data Protection Commission (dataprotection.org.gh) if you are not happy with how we handle your information.

To use any of these rights, contact us below. We may ask you to confirm who you are.

We may update this policy from time to time. The date at the top shows when it last changed.