Delivery and pickup policy

After you order, we tell you where and when to collect your bags.

Please bring your order reference (on your receipt) when you collect.

We send your bags with Yango. The receiver pays the Yango rider on arrival.

• The delivery fee is paid directly to the rider or driver on arrival. It is not part of your payment to us.
• Give the receiver's correct name, phone number and address at checkout, and make sure someone is there to receive the bags.
• If we cannot deliver to your area, we contact you to arrange pickup instead, or a full refund.

• We get your order ready within 14 days after you pay at the latest, unless we agree a different time with you. We call or WhatsApp you when it is ready or on its way.
• If a bag you paid for is out of stock, we tell you straight away and refund you within 7 days, or offer you another size if you prefer.

Please check your bags when you receive them. If anything is damaged, wrong or missing, tell us as soon as possible and see our refund policy.