Request a refund

For Ghana-must-go bag orders. Please read the refund policy first.

1Find your order

Payment referenceThe order reference on your receipt (8 letters and numbers, e.g. 3F2A9C1D), or the Paystack reference (bags-…).

2Order details

Bags you boughte.g. 2 Extra Large, 1 Medium

Pickup or delivery?

Date you ordered

3Your contact details

Your full name

Number we can callPreferably the number used to book

WhatsApp number

Email (optional)

4Why do you want a refund?

5Where should we pay the money back?

Network

Mobile money number

Name on the mobile money number

We pay only to the details you give here, so please check them carefully.

6Upload your receipts

Res-Flo Enterprises receiptThe order receipt we gave you after paying (screenshot or PDF).Tap to choose a photo, screenshot or PDF Paystack receiptThe receipt Paystack sent by email or SMS (screenshot or PDF).Tap to choose a photo, screenshot or PDF

The details above are true. I have read the refund policy, and I understand our team will reach out and, if eligible for a refund, refunds are paid within one week.

Any issues? Call or WhatsApp us on .